Dr. Jay Colker - Senior Consultant
Dr. Jay Colker is an executive coach and a senior consultant of The Executive Edge, Inc. ®, a niche consulting firm that specializes in accelerating the growth of organizations, teams, and their leaders. He holds a Doctor of Management in Organizational Leadership, a Masters in Business Administration, and a Master of Arts in Counseling Psychology. He combines a core understanding of leadership, business, and psychology in a manner that allows him to effectively work with people from all backgrounds and experiences and to facilitate change from a system’s perspective. Jay has over 35 years of experience in executive coaching, leadership and management development, change management, organizational development, 360 degree feedback, enhancing team effectiveness, customer service skill building, performance management, sales skill building, and more.
Experience and Expertise
Previously Jay was a senior executive in corporate learning and talent management with diverse experience over 18 years working in several industries in both internal and consulting roles. He was Chief Learning Officer for 12 years for ShoreBank Corporation, a 2.4 billion community-development finance corporation with 12 companies in the US and abroad. Jay coached leaders at all levels for alignment, organizational development, change management, problem solving and skill enhancement to optimize business results. He developed and implemented the organization’s succession planning process and the high potential leadership development program. He created and implemented an enhanced developmental planning process corporate-wide. He designed and delivered change management initiatives to enhance team effectiveness. He implemented an initiative to enhance customer service corporate-wide leading to over a 40% improvement in service metrics. He delivered enhanced sales outcomes for the Retail and Mortgage Lending Divisions. Jay facilitated a strategy that led to recognition by Workforce Chicago 2.0 as best in class in learning and development. Two years later, the organization received the Right Workplace Award for its positive people practices. He designed ShoreBank University to support growing business unit needs. He implemented a comprehensive online human capital management system and integrated a learning management system to support broad employee development needs. Finally, Jay was responsible for five major international consulting projects. He facilitated customer service culture changes with bank enterprises in the Republic of Georgia and Azerbaijan. He introduced service approaches to 6 banks in Armenia. He assessed performance management and other HR practices for a bank in Mongolia. He assessed HR practices of a banking enterprise in India and provided improvement plan.
As a full time management consultant for 7 years in the 1990’s, Jay worked with Fortune 500 companies including Exelon and McDonalds and smaller for-profit and not-for-profit organizations. Jay co-lead development centers where he assessed over two hundred managers on critical competencies and then coached seventy of them to focus on high gain developmental activities. Jay co-led the roll out of a revised human capital system throughout the entire Nuclear Division of Exelon including succession, performance management, developmental planning, career development, and a revised compensation system. Jay challenged over seven hundred managers to improve coaching skills through a training course, which utilized an education center model to highlight immediate problems and generate significant options for improvement. At McDonalds Corporation, Jay provided feedback and developmental coaching to worldwide managers attending a leadership program. At an international manufacturing firm he expedited improvements in manager-employee relationships by working with all levels of employees on performance planning/review, team building, problem solving, and ISO 9000 certification. He facilitated coaching training for all levels of supervisors of a not-for-profit youth services firm. He stimulated improvements in work group interactions throughout all internal sales work groups in a pipe and supply company resulting in more direct communication, lower costs, and reduced customer complaints.
Jay also has 20 years of progressively responsible clinical roles including five years in a full time psychotherapy practice. He also had P&L responsibility for seven years as a department head of a hospital managing a staff of 50 and an educational institution.
Finally, Jay is an adjunct professor for seven years at a national university where he teaches organizational leadership and organizational behavior and also at the Adler School of Professional Psychology where he teaches basic psychology and group facilitation.
Jay’s key areas of expertise include:
- Succession/leadership development
- Executive and management coaching
- High potential development
- Global learning and development programs and initiatives
- Corporate-wide performance management
- Talent management
- Organizational development
- Change management
- The Executive Edge®: The Coaching AdvantEdge™
- Center for Creative Leadership® (CCL): Benchmarks® Executive 360 Assessment Tools®
- Profilor® by Personnel Decisions Inc.
Honors and Awards
In 2006 under Jay’s leadership in Learning and Development, ShoreBank was an award winner of the Right Workplace award sponsored by the Chicagoland Chamber of Commerce and Right Management Consultants. The award recognizes organizations that have designed and implemented positive people practices improving the culture of their company.
In 2004 under Jay’s leadership in Learning and Development, ShoreBank was an award winner of Workforce Chicago 2.0, recognized as a best practice company in learning and development. Workforce Chicago 2.0 is sponsored by World Business Chicago, the Human Resource Management Association of Chicago, and the Counsel for Adult and Experiential Learning.
Education and Professional Associations
DM Doctor of Management in Organizational Leadership, University of Phoenix
MBA Loyola University of Chicago
MA Counseling Psychology, Adler School of Professional Psychology
BA Psychology, Pennsylvania State University
Certificate in Mediation and Conflict Resolution, Aurora University
Board and advisory group experiences
Council for Adult and Experiential Learning (CAEL); January 2010 to Present
Business Advisory Group Member
CAEL is a national, non-profit organization whose mission is to expand learning opportunities for adults. CAEL works to remove policy and organizational barriers to learning opportunities, identifies and disseminates effective practices, and delivers value-added services.
Rebecca K. Crown Youth Center (facility of Chicago Youth Centers); 2002-2003Member of Board of Directors
The center offers a Continuum of Caring, with well-trained youth-development specialists giving individual attention to youth to help them with academic achievement and social and life skills development. Following the Positive Youth Development model, the goal is to give members the tools, support, and guidance they need to reach their full potential through the following age-specific programs.
Chairman of Board for two years; Vice Chairman for two years; Member of Board for six years
Provided education and support services to 60 directors of hospital addictions treatment facilities; worked closely with the Illinois Hospital Association advocating for policy changes within government affairs and legislation.
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